Refund policy

Return & Refund Policy

 

We want you to love your SUCCESUS pieces. If something isn't right, we're here to help.

 

RETURNS

We accept returns within 30 days of delivery. To be eligible, your item must be unused, in the same condition you received it, and in its original packaging. To start a return, email us at sales@succesus.com with your order number and we'll send you instructions. Items sent back without first requesting a return will not be accepted.

 

RETURN SHIPPING

Customers are responsible for return shipping costs, and original shipping charges are non-refundable. We recommend using a trackable shipping service, as we can't guarantee we'll receive your returned item.

 

REFUNDS

Once we receive and inspect your return, we'll email you to confirm approval. If approved, your refund will be issued to your original payment method within 5-10 business days. It may take additional time for your bank or card issuer to post the refund.

 

DAMAGED OR WRONG ITEMS

If your item arrives damaged, defective, or incorrect, email sales@succesus.com within 7 days of delivery with a photo, and we'll make it right at no cost to you.

 

NON-RETURNABLE ITEMS

For hygiene reasons, pierced earrings can only be returned if they arrive damaged or defective.

 

QUESTIONS?

Email us anytime at sales@succesus.com and we'll be glad to help.